FAQ

Topics covered on this page:

How does delivery work?
What are the return / exchange / refund conditions of GIGI PARIS?
What are the selection criteria for GIGI PARIS jewelry?
How do we guarantee the quality of GIGI PARIS jewelry?
How does GIGI PARIS define its prices?
What is GIGI PARIS' policy regarding the carbon footprint of deliveries?

1. How does delivery work?

GIGI PARIS delivers everywhere in France and abroad. Delivery times and prices vary depending on the area served.

Areas	Time limit	Price
you are	2-7 working days	€7
Europe (excluding France)	3-10 working days	€15,00
World (outside Europe)	10-15 working days	€25,00

For deliveries in France, GIGI PARIS offers delivery costs for all orders over €150. Gigi Paris can also offer delivery costs during special operations.
Contact compensate our carbon footprint

2. What are the return / exchange / refund conditions of GIGI PARIS?

GIGI PARIS accepts returns / exchanges / refunds.

In the event that an item arrives at the buyer's damaged, or does not correspond to the item ordered and the description of the latter, Gigi Paris undertakes to reimburse the full amount paid by the buyer, including Shipping fees. The return of the object must be made to us within 10 days of the date of purchase. Depending on the case, a photo of the damaged or unsatisfactory object may suffice. The refund will be made on the date of receipt of the photo or the article, depending on the case.

If an item does not suit you, you can return it to us within 14 days. GIGI PARIS undertakes to reimburse the amount of the value of the object, excluding the shipping costs which remain the responsibility of the buyer, on the date of receipt of the said object.

In both cases, you can contact us at contactgigiparis@gmail.com.

3. What are the selection criteria for Gigi Paris jewelry?

We select for you as we would for us. We only put jewelry on the platform that we would have liked to wear, at prices at which we would have bought them. We share with you our criteria below.

The Gigi Paris selection is done in 3 stages (and in this order):

La quality of the jewel is satisfactory: the jewel is functional (fasteners and clasps), the colors are brilliant, the stones are correctly set / glued, etc. We have a preference for heavy jewelry in terms of weight and fear above all the "cheap" effect
The jewel is a small beauty : here no old stuff, no general public. We are convinced that each style has its moment of glory and we select the pieces that appeal today. As enthusiasts, we love timeless pieces and spot them faster than light. As a curator, we spend hours following the emergence of new trends to offer cutting-edge selections.
The jewel corresponds to our range of price : we want to keep a certain consistency in terms of price. It is very important to us that our client pays a price consistent with the object acquired and the work provided by the intermediaries. We have established price lists taking into account several variables: material, type of jewel, size, weight, brand, etc. So if for one reason or another the jewel cannot fit into a price range, we prefer to exclude it.

However, and as we repeat, at Gigi Paris we don't like rules. It happens, for example, that we find jewelry so beautiful that we want to share it with you despite small stains or small chips. In this case, the defects of the objects will always be highlighted in the photos and in the description with great concern for transparency and the price will obviously be amended accordingly. The discount amount is mentioned in our description. On these pieces, very often we do not make a margin, but we hope to at least make a happy one :)

4. How do we guarantee the quality of Gigi Paris jewelry?

For the moment all the pieces sold on the platform go physically through Gigi Paris. That's when we do the quality checks. Among them :

Testing materials with our first partner, Salomé's dad, co-founder (and yes, with us family and transmission are strong values). Papa has been an antique dealer and gold buyer for over 40 years. For the stones, we confirm with the gemologist cousin. No no we are not kidding.
Test and validation or change of weak points potential (fasteners and clasps, links etc.)
In case of default and if we want to share the piece, they are identified and featured in the ad. For example, it happens that we find a piece of jewelry so beautiful that we want to share it with you despite small stains or small chips. In this case, the object's defects will always be highlighted in the photos and in the description with great care for transparency and the price will obviously be amended accordingly. The discount amount is mentioned in our description. On these parts, very often we do not make a margin, but we hope at least to make a happy one.

5. How does GIGI PARIS define its prices?

At Gigi Paris we want to keep a certain consistency in terms of price. It is very important to us that our client pays a price consistent with the object acquired and the work provided by the intermediaries. We have established fee schedules taking into account several variables: material, type of jewel, size, weight, brand, etc. So if for one reason or another the jewel cannot fit into a price range, we prefer to exclude it.

6. What is GIGI PARIS's policy regarding the carbon footprint of deliveries?

We offset our carbon footprint. We decarbonize all our shipments.